Privacy Policy

This privacy policy is governed by Upsense Teknoloji A.Ş. It explains how we collect your personal data during the use of the Upsense platform and website ("Site") operated by ("We", "Company" or "Business"), how we protect your data, and how you can access this information. This policy has been prepared in accordance with the Personal Data Protection Law ("KVKK") and the General Data Protection Regulation ("GDPR"), and we undertake to act in compliance with these regulations.

Business Information

• Name: Upsense Teknoloji A.Ş.
• Address: Fulya Mh, Quasar Residence, Büyükdere Cd. No:76/901, 34394 Şişli/Istanbul
• Email: info@upsense.co
• Phone: +90 212 963 03 93

Collected Data

Contact Form

By using our contact form, we collect your personal information such as your name, surname, email address, phone number, and company name.

Platform Usage Data

When you use the Upsense sales management platform, we collect data related to your sales activities, customer interactions, and pipeline management to provide and improve our services.

Social Media Integrations

With your explicit consent, Upsense connects to your social media accounts (such as Instagram, Facebook, LinkedIn, and other platforms) to collect lead information, messages, and interaction data. This data is used exclusively for sales management purposes within the platform. We only access information that you have authorized through the respective social media platform's permission systems.

Lead & Customer Data

Through the platform and connected integrations, we process lead and customer information including names, contact details, communication history, and sales-related notes that you or your team enter into the system.

Automatically Collected Data

When you visit our website or use our platform, we automatically collect certain technical information such as IP address, browser type and version, device information, pages visited, and time spent on the site.

Data Usage

We use the collected data for the following purposes:

• Providing and maintaining the Upsense sales management platform
• Managing and optimizing your sales pipeline and customer relationships
• Processing and displaying lead information from connected social media accounts
• Responding to your inquiries and support requests
• Improving our platform features and user experience
• Sending service-related notifications and updates
• Complying with legal obligations

We share the data we collect with reliable third-party applications only in line with the operational needs of our service and with your consent.

Social Media Data Processing

When you connect your social media accounts to Upsense, we process data in accordance with the respective platform's API terms of service. You can revoke access to any connected social media account at any time through the platform settings. Upon revocation, we will cease collecting new data from that source. Previously collected data can be deleted upon your request.

Data Retention Period

We store the data we collect for the period necessary to fulfill the purposes outlined in this policy, or as required by applicable law. When data is no longer needed, it is securely deleted or anonymized in accordance with KVKK and GDPR requirements.

Personal Data Rights

Under KVKK and GDPR, you have the following rights regarding your personal data:

• Right to access your data
• Right to correct inaccurate data
• Right to delete your data
• Right to restrict data processing
• Right to data portability
• Right to object to data processing
• Right to withdraw consent for social media integrations

To exercise these rights or get more information, you can contact us at info@upsense.co.

Security

Our website and platform are protected by SSL encryption to ensure the security of data in transit. We implement industry-standard security measures to protect your personal data, including encryption at rest, access controls, and regular security audits.

Cookies

Our site uses cookies to improve user experience, analyze site traffic, and maintain session information. For more information about cookies, you can review our Cookie Policy.

Contact Information

If you have questions, concerns, or requests regarding this privacy policy or your personal data, you can contact us at info@upsense.co.